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FAQ

Altairzen is a marketing technology services provider (MSP) that offers over 20 retainer-free and enterprise services to businesses and organizations around the world.  Altairzen is both a product and services company that sells professional marketing technology services and off-the-shelf marketing tools to help more businesses start and scale with a remote marketing team.  Altairzen was founded in 2013 and is based in Washington, DC with a remote team on four continents. 

You can place an order by selecting the package you want and clicking, “Add To Cart.”  Place the order by successfully checking out on our website and entering your billing and credit card information.  Once complete, you will receive a receipt in email.

Depending on your location, you may be subject to additional taxes or VAT.  If there is, you will see it during the checkout process.  If you’re unsure or want to inquire about your specific country, please contact us at hello@altairzen.com before placing an order.  Thank you!

Altairzen uses Stripe and Paypal Business for online and international transactions.  Stripe powers payments around the world for startups and Fortune 500 companies alike.  Paypal Business Merchant is a trusted gateway for global transactions that manages risk and offers flexible payments options.

Unfortunately, we can’t change an existing order once it has already been processed, including details like your shipping address, billing information, item, size, quantity, or amount.


Once the order successfully goes through, it will notify our team and an Account Manager will be assigned within 24 – 48 hours.  During this interaction, before any work is done at all, you can cancel your order.  The Account Manager at Altairzen also reserves the right to cancel your order after assessing your project.  This saves us both time if your business marketing request may be out of scope.  You can place the order again after the requirements are met.

If you place an order on our website, you will be charged for the full cost of your order immediately, unless you select a payment plan option.  The payment plan option is currently not available for all service board packages.  Please check the specific page for details or contact us to clarify before placing an order. 

Yes, we offer discounts and/or promotional codes during certain times of the year or special occasions.  You can gain access by joining our monthly newsletter Altairzen Monitor.

Orders may be subject to additional sales tax or VAT costs depending on your location.  If there are additional costs, you will see it during checkout.  If there is none, then there isn’t a Sales Tax or VAT on the item.

Sold out items can be purchased again when they come back in stock.  Please recheck the Services Board on our website or contact our team at hello@altairzen.com or call (202) 937 – 8688 to inquire about a specific item.  Include the link to the item if available so we can better assist you.

There are no physical products or items being sent to you after placing an order.  You are purchasing business marketing services online that is delivered in an electronic format.

After you successfully place an order, a team member will be notified and an Account Manager assigned in 24 – 48 hours.  The Account Manager will review your order and reach out to you via e-mail or phone to discuss the project and establish a start and end date.  Most projects average between 2 to 14 weeks to complete and will vary depending on client feedback and collaboration.

At the end, you will be sent a digital file or product that is not a physical product.
Once an order is placed, we have to wait until it successfully goes through before we can begin a refund.  This usually takes between 48 to 72 hours.  During this time, our team will be notified of your order and an Account Manager will be assigned.  They will review your order and reach out via e-mail or phone and can also cancel your order then.  Altairzen’s Account Manager also reserves the right to cancel your order after the discovery call in case the project is out of scope.

There are no exchanges available.  You can place a new order after receiving a return.

Please allow 14 business days for your item to be processed for return and refunded.  The actual return to your account will vary depending on your banking institution. 

These are items that can be purchased and owned by you in digital form.  It can be owned by others or be sold to you exclusively depending on the item.  These may be described as digital art, graphic art, online marketing tools, digital collateral and flyers, or non-fungible tokens (NFTs) which are pieces of digital content that can be purchased using different types of currency.

After purchasing your item successfully, you will receive a confirmation e-mail and gain access to download your item.  We recommend you download the item and save it on your phone, desktop, or tablet before sharing it online.  You can also reach out to a member of our team if you need to retrieve an order.

Digital item purchases are non-refundable and non-exchangeable. All digital items, NFTS, digital art, digital files, downloads, templates, or streamable music sales are final, complete, and non-refundable. Under no circumstances are we able to refund the portion of your order that contains digital files. If you have trouble accessing the item(s), please reach out to us at hello@altairzen.com and we’ll make sure you can access your digital file as soon as possible.